mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_news2009-05-07 12:10 am

Update: Seed Account Re-sale, Free Users + Custom Styles

Two things for you today!

Thing the first:

We have not been able to finish and fully test the new site functionality that enables people to purchase accounts without a PayPal account. Instead of finishing it up an hour before the first sale is scheduled and crossing our fingers that it works, we've decided to push the sale off another week.

The new time of the Seed Account re-sale is Thursday, May 14th, 9PM EDT and again at Friday, May 15th, 9AM EDT. In total 200 accounts will be available.

Thing the second:

People with free accounts have probably noticed that a few days ago we took away the Advanced Customization area of the site. (The pages that let you make a custom style.) We had never intended for it to be available unless you paid, and having it on was an oversight on our part. After we turned it off, we got to hear a lot of really good comments from people and we reevaluated the original decision.

We've turned it back on, but gave free users a pretty low limit on the number of styles you can create (1 custom style, up to 5 layers). Short story: you can once again go back to customizing and importing styles from other sites. Sorry for the trouble!
naughty: (Default)

[personal profile] naughty 2009-05-07 07:27 am (UTC)(link)
omg thank you thank you thank you.
adachi: (adachi ❤ it's 3am!)

[personal profile] adachi 2009-05-07 07:29 am (UTC)(link)
thanks so much for reevaluating your decision with the free accounts and styles! i'm so glad to see you guys listening to your users like this. we appreciate it.
red_comet: (Default)

[personal profile] red_comet 2009-05-07 07:32 am (UTC)(link)
Thank you for being nice to us users ^_^
cubia: (eiji ★ victory)

[personal profile] cubia 2009-05-07 07:32 am (UTC)(link)
Thank you for giving free accounts at least one custom style! ♥

[personal profile] ex_antagonist554 2009-05-07 07:32 am (UTC)(link)
Thank you so much! :)
geminianeyes: Cute sisters from PW as kids (Default)

[personal profile] geminianeyes 2009-05-07 07:33 am (UTC)(link)
Thank you for being nice. :)
refrain: (Default)

[personal profile] refrain 2009-05-07 07:33 am (UTC)(link)
Wow, that's really nice of you guys. :)
sync: free! (animanga ● sc! ●● because we believe.)

[personal profile] sync 2009-05-07 07:34 am (UTC)(link)
You guys are awesome ♥
torina_archelda: Made by the lovely LemonDrop7 for my fic Moonshadow! (Default)

[personal profile] torina_archelda 2009-05-07 07:34 am (UTC)(link)
What exactly is a seed account and how much are they?
torina_archelda: Made by the lovely LemonDrop7 for my fic Moonshadow! (Default)

[personal profile] torina_archelda 2009-05-07 07:41 am (UTC)(link)
Awesome, thank you! <3
elphaba_of_oz: (Default)

[personal profile] elphaba_of_oz 2009-05-07 07:20 pm (UTC)(link)
Can all current users buy them?
ioevri1: me (Default)

[personal profile] ioevri1 2009-05-08 04:13 am (UTC)(link)
I have been up clicking tonight (in the UK) trying to buy one and JUST saw this. UGH!

Thank you for posting info about it and how much it costs. I would like to buy one for myself... when it is available, will it show up under paid accounts? Or will it be different link?

Is it possible to post a link to where it will be? Also what is PDT? Is that pacific time aka PST? Being an American in the UK, I have gotten myself all turned around in trying to sort out when I need to be awake to buy a seed account.

Any help in the right direction would be appreciated!
ioevri1: me (Default)

[personal profile] ioevri1 2009-05-08 04:50 am (UTC)(link)
Thank you for the prompt reply... now I am really confused! I think this ENT bug is doing me in! I have been up since 2AM my time and I need to get back to sleep! I was a travel and tourism major when I lived in the states and we didnt use the EDT but EST and the like. So London time aka GMT it will be one am and one pm?

A friend said it was at two! I just need to get it sorted corretly so I dont miss out. I am definately buying one for myself! Will I be able to PURCHASE A PAID ACCOUNT for someone else at the same time (not necessarily a seed account) Or will it have to be two separate transactions?

Thanks again for the help. (again!)
kristalyn: A picture of a woman lying on a couch with a laptop on her lap. Text: "OTP". (fandom: portal)

[personal profile] kristalyn 2009-05-07 07:37 am (UTC)(link)
It's like a permanent account, which means it'll never expire and you'll always have all the privilages that a premium paid account has at that moment. They're $200.
kristalyn: A picture of a woman lying on a couch with a laptop on her lap. Text: "OTP". (Default)

[personal profile] kristalyn 2009-05-07 07:38 am (UTC)(link)
Wow, you guys are fast! Excellent ♥
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:38 am (UTC)(link)
A Seed account is a permanent (never expiring) Premium Paid account, intended to support the business and provide our intial year of funding. They cost $200 USD (the price of four years of premium paid service). We originally intended to sell 400 of them, which is what we estimated would be our costs for the first year of operation, but thanks to some bugs in the payment system, we decided to hold another limited sale for the people who wanted to get one and couldn't thanks to PayPal errors.
torina_archelda: Made by the lovely LemonDrop7 for my fic Moonshadow! (Default)

[personal profile] torina_archelda 2009-05-07 07:42 am (UTC)(link)
Thank you!
honeyelle: shows coloured pencils with "i live to create master pieces" (Default)

[personal profile] honeyelle 2009-05-07 07:35 am (UTC)(link)
While we can create ONE custom style. If we delete that one, can we create another?
aoibhe: (Default)

[personal profile] aoibhe 2009-05-07 04:32 pm (UTC)(link)
It doesn't seem to be that way at the moment. Even after deleting a previous a custom style (for a community, in this case) I still can't create a new custom style; I'm told I've reached my limit.

Just wanted to bring that to your attention,
and to say THANK YOU. ♥

Please ignore the fact that I am apparently a huge dork. Either this issues been fixed (y'all are pretty fast ;)) or the site just needed time and my patience, as the style I created that wasn't showing up is now. ::g::
Edited 2009-05-07 16:46 (UTC)
sanders: (Default)

[personal profile] sanders 2009-05-07 07:36 am (UTC)(link)
Re: Advanced Customizations, I'm really glad to see a viable option for us free users. The only reason I ever bought a paid LJ account was being able to customize my layout, and I was super excited to be able to do so from my free account here and then sad that the option literally was gone overnight. I'm one of the few who couldn't care less about having more icons and frills, I just want my journal to look the way I want it to, so thank you, thank you, thank you.
sanders: (Default)

[personal profile] sanders 2009-05-07 08:00 am (UTC)(link)
I can't even imagine the discussion; I definitely appreciate y'all being willing to wade through it and come out with an option that is user friendly. I know that, for myself, I plan to switch to a paid DW account in the next few months, and I feel really good about that decision because of things like the responsiveness about the customization area, getting an actual, thoughtful response from staff, and seeing how (relatively) smoothly the launch went. It's heartening as a user to see that there is a quick response when an issue arises and that you all haven't hesitated to say "Oops, this went wrong." Thanks again.
owl: dreamwidth logo in clouds (dreamwidth)

[personal profile] owl 2009-05-07 08:30 am (UTC)(link)
I really hope this doesn't hurt the uptake of paid accounts. Are you planning at the minute that this should remain permanently for free users?
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:38 am (UTC)(link)
Yes, we are -- see here for our reasoning. :)
jeeps: (Default)

[personal profile] jeeps 2009-05-07 08:41 am (UTC)(link)
i have the same question and concern. though i think once the style system is finished and more extensive and polished, people will be much less likely to use advanced customisation anyway as opposed to the css editor in the general customisation area. which, if i'm not mistaken, is already available to free users.
dantean: A picture of Dante Alighieri (adrien brody)

[personal profile] dantean 2009-05-07 09:39 pm (UTC)(link)
I want to weigh in on this: I bought my livejournal paid account in 2004 and have renewed it faithfully every year since. I had a free account for around a year before that. I paid for my account for three reasons:
1) I hated, hated, hated the limited customisation, and wanted the good stuff so I could have a nice journal
2) The extra icons, poll-making ability, and other sundry perks ARE nice to have around and I wanted them
3) The biggest reason: I found I was spending A LOT of time on that site, hours a DAY, and decided that if a site really was going to be worth that much of my time they'd be worth $25 a year, too.

I wouldn't continue to pay for lj if all of the same reasons above aren't met. I don't have a huge enough problem with lj's policies that I won't pay for an account anymore, because I still use it for a lot of things and spend a lot of time on it.

Basically, I don't know if I want to pay for a dreamwidth account and a livejournal account unless both of them are really worth it to me. If I don't spend any time on dreamwidth, I don't really want to pay for the service. But if I end up spending more time here than on lj, I might just go for a paid account here and let my lj account go back to being free.

It all depends on how things go here and at lj.

tl;dr: for me, it's not just about the perks, but the site itself. So yes, if you guys are awesome enough, I might pay for an account and not just to get the unlimited customisation ability. :) I can of course only speak for myself.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:50 am (UTC)(link)
So to follow up on what [staff profile] mark said, everyone should encourage people to buy paid accounts so that we can continue to offer this feature. ;)

[personal profile] ex_antagonist554 2009-05-07 07:54 am (UTC)(link)
I know one user doesn't make all that much of a difference in the long run, but I can at least say that I intend to stay here and keep paying, this officially convinced me. :)
jame_alec: A young Magneto and Professor X looking at each other. Magneto has a snazzy hat on (Default)

[personal profile] jame_alec 2009-05-07 03:59 pm (UTC)(link)
Ditto that. The features of a paid account came in at a far second for me... I just really want to support the site.
sanders: (Default)

[personal profile] sanders 2009-05-07 08:05 am (UTC)(link)
I'm starting to wonder if you guys sleep. I just responded to Mark, and I do plan to move to a paid account before the year is out, and this is one of the reasons. You seem to be actually listening to users and responding in sane and helpful ways, and I'll definitely be encouraging people to support DW because of that.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:13 am (UTC)(link)
I have the worst case of Non-24-Hour Sleep-Wake Syndrome I've ever encountered anywhere -- my sleep/wake cycle runs over about anywhere between 36-48 hours -- so my 'day' does not concide with anyone else's definition of the word. :)
eidolon_bird: (Default)

[personal profile] eidolon_bird 2009-05-07 02:32 pm (UTC)(link)
You are the only person I have ever met who has even heard of non-24-hour sleep-wake syndrome.  I have more problems with delayed sleep phase syndrome, but given my penchant for 28+ hour days (when I'm not trying to twist my sleep schedule into something work-friendly, that is), I am at least familiar with the concept of non-24-hour schedules.

And in keeping with the topic of the post, thank you guys so much for adding in the advanced customization options to those of us with free accounts.  To be honest, the lack of customization as a free user greatly irritated me and was one of the biggest things keeping me from buying a paid account.  Now that I have more abilities as a free user and have seen how Dreamwidth responds to its customers, I am seriously considering upgrading when I receive my next paycheck. =D
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:39 pm (UTC)(link)
Back in my earlier days, I could hold myself to a 24-hour schedule if I tried really hard, as long as it was nightshift. Much of my personal work history can basically be explained by "every time I tried to hold down a 9-5 job, I quit before they could fire me for oversleeping all the time".

And we will cheerfully and happily take your money. ;) (Okay, okay, and bust our asses to give you kickass service for it. But you can feel free to imagine the little happy chairdance I do every time someone makes a payment. Because I totally do.)
tyger: Beat, hand on his hat and laughing. (Beat - Bwahahaha)

[personal profile] tyger 2009-05-07 07:39 am (UTC)(link)
Dude. Awesome. :D
/utterly ineloquent.
lluvia: Simon ‡ Tengen Toppa Gurren Lagann ‡ Gainax (That kind of love.)

[personal profile] lluvia 2009-05-07 07:39 am (UTC)(link)
You guys ♥♥♥♥♥.
adventurer: (The price that you pay may be heavy.)

[personal profile] adventurer 2009-05-07 07:41 am (UTC)(link)
While I never had a problem with that option being turned off, I must say that you're amazing for turning the option back on.
kriski: (Default)

[personal profile] kriski 2009-05-07 07:43 am (UTC)(link)
thank you for re-scheduling the sale. that's a call which (once again) confirms my confidence in you guys.

i personally don't care for css, because they break my brain, but thank you anyway for listening to user concerns.
mad_jaks: (wolf)

[personal profile] mad_jaks 2009-05-07 07:46 am (UTC)(link)
I think I love you. Thanks
arobynsung: (Default)

[personal profile] arobynsung 2009-05-07 07:46 am (UTC)(link)
Oh wow!
gokudera: made for coo's birthday, stolen with permission. (heart on)

[personal profile] gokudera 2009-05-07 07:47 am (UTC)(link)
I'd say that sounds fair very fair! Cheers, guys, I'm really happy that you took our concerns seriously. I'm definitely more optimistic about the site, now :)
cesy: *draws fangirly hearts* (Fangirl)

Once again...

[personal profile] cesy 2009-05-07 07:47 am (UTC)(link)
You're awesome.
skywalker: kara thrace / bsg (Default)

[personal profile] skywalker 2009-05-07 07:48 am (UTC)(link)
Thanks for the reevaluation!
kerravonsen: (Default)

[personal profile] kerravonsen 2009-05-07 07:48 am (UTC)(link)
We've turned it back on
You are amazingly generous. Go you!
relle: (omg egg)

[personal profile] relle 2009-05-07 07:58 am (UTC)(link)
Oh, wow, thanks!

I must admit that I wasn't really expecting free users to ever have Advanced Customization, so I'm kind of curious about the reasoning behind the change, other than the mix-up from a few days ago. Do you guys mind sharing when you get a chance? (Not that I don't appreciate it! Just curious.)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:26 am (UTC)(link)
We thought about it, took a look at the numbers, took a look at the latest poll in [ profile] paidmembers, and decided to make the gamble that the people who'd be paying us just to create a style would likely also be the type who'd buy one month of paid time at $3 and then let it lapse. Looking at our numbers from the first week post-launch (which we'll be posting more about in [site community profile] dw_biz as soon as we get our better stats module committed), we decided that even if half of the people paying us $3/1 month were doing so only to customize (not to create an account without an invite), it wouldn't seriously impact our bottom line.

Basically, we're gambling that the benefit we'd gain from people being happy that they could completely customize their journal here (thus making them more likely to want to fiscally support us down the line) would outweigh the potential loss of revenue.
matgb: Artwork of 19th century upper class anarchist, text: MatGB (Default)

[personal profile] matgb 2009-05-07 12:45 pm (UTC)(link)
I like this logic. And it does make sense. I was seriously considering putting $3 down just to do it before 'Fey gifted me 6 months, and I really want to start paying eventually.

Happy users make for better customers, and one off payments are probably more hassle than they're worth.

It also means I can post hacked layers to Layout comms without Liz growling at me because free users can't make use of my code, which is good. Now all I need to do is figure out how to use multiple sheets instead of putting it all in one big set of code.
bulma: A four star dragon ball png (Default)

[personal profile] bulma 2009-05-07 08:41 pm (UTC)(link)
the awesome thing is that this decision actually makes me WANT to buy a paid account over here :D
lichking: (Battle Stance)

[personal profile] lichking 2009-05-07 08:09 am (UTC)(link)
Now I can have the layout that is befitting for a King. Almost.

Once again the Lich King is proud of you. Perhaps we should look into you all joining my legion aand scourge.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:41 am (UTC)(link)
....but we have our own legion already. ;)
lichking: (Battle Stance)

[personal profile] lichking 2009-05-07 08:42 am (UTC)(link)
But you would be a great addition to the scourge armies I have already amassed......
ai: (calestra ▪ FLAGGED FOR PVP)

[personal profile] ai 2009-05-07 08:52 pm (UTC)(link)
Obligatory "yay for more Warcraft folks" comment.
scarecrow: (• [WTF] • [Neely] • Brograbs)

[personal profile] scarecrow 2009-05-07 08:11 am (UTC)(link)
You guys are absolutely fantastic. Here's to a good, long run. ♥ I just wish I could afford a seed account so I could support you; $200 bucks, though worth it imho, is hard to drop with the economy as it is 8( that being said, I do plan to keep up with my paid accounts so thank you thank you thank you, you are appreciated. ♥
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:27 am (UTC)(link)
It's actually better for us in the long run if people pay year-by-year! That way we get the payments spread out, not in a lump sum.
scarecrow: (• [ACTOR] • [Bova] • Grab)

[personal profile] scarecrow 2009-05-07 08:29 am (UTC)(link)
yeah! definitely, and I certainly appreciate being able to chose between the accounts and what have you; have you considered maybe a Premium 3-month for $10?
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:36 am (UTC)(link)
We thought about that, but decided that six payment options was probably enough -- research tends to show that the more payment options you offer people, the more confused they get.

(We actually may wind up doing away with the six-month option entirely, sometime down the road -- not soon, we have to see the data, but still -- because so few people choose it. The two most popular units of time are two-month and twelve-month.)
scarecrow: (• [MOVIE] • [Xmen] • HAPPY FAMILY)

[personal profile] scarecrow 2009-05-07 08:39 am (UTC)(link)
Mm, that makes sense! It's strange, you'd think people would do better with more options, but I'm not surprised they get confused. Haha.

Mm! I'll have to definitely get mine then, 6 month, soon. :0 I've been eying it. Thanks for responding. ♥ It's refreshing to see such friendly staff.
sofiaviolet: drawing of three violets and three leaves (Default)

[personal profile] sofiaviolet 2009-05-07 12:49 pm (UTC)(link)
I like the 2 and 6 month chunks because they make it easy to gift more of my friends with paid benefits despite my fairly limited $$. But I can certainly understand your reasons for getting rid of an less popular option for the sake of streamlining the payment process.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:43 pm (UTC)(link)
Yeah, I do like the six-month option for that very reason -- the people for whom it's the right choice really like that choice. But it's definitely the least popular option, both the 6-month paid and the 6-month premium paid.

Time will tell!
helens78: A man in a leather jacket, seated on the ground, looks up hopefully. (Default)

[personal profile] helens78 2009-05-07 02:56 pm (UTC)(link)
Echoing [personal profile] sofiaviolet, above! It's definitely easier to work the two- and six-month chunks into a budget. :)
starwatcher: Western windmill, clouds in background, trees around base. (Default)

[personal profile] starwatcher 2009-05-07 01:13 pm (UTC)(link)
That's good to know! I bought premium paid, just to support you folks (if I ever use more than 10 icon slots, it'll be a miracle, and I have no interest in email posting, etc, etc, etc). But I wondered if a seed account would help you more, and was juggling to see if I could afford one for my pending fic-account.

I'll buy a regular account for my fic, though; once the stories are posted, it won't see much activity except readers dropping by.
koreans: (Default)

[personal profile] koreans 2009-05-07 08:14 am (UTC)(link)
i have to say, this definitely pushes me one more step further in giving up livejournal completely (eventually), for you guys. one thing i've always been bugged by was livejournal not listening to us, the people who pay to keep them going. you guys just showed me with this, that you're listening.

thank you ♥
brighid: Very short hair, no makeup or glasses, no clothes on, seen from the shoulders up. (Default)

[personal profile] brighid 2009-05-07 09:11 am (UTC)(link)
I was thinking the very same.

[personal profile] piscinarii 2009-05-07 05:20 pm (UTC)(link)
Same here. I've used their site for 7 years now, but feel more valued HERE over the course of a couple months than I did in my entire 7 and counting years with LiveJournal.
ruin: (tw;; falling but your there)

[personal profile] ruin 2009-05-08 02:14 am (UTC)(link)
♥ Seconding

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