mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_news2009-05-07 12:10 am

Update: Seed Account Re-sale, Free Users + Custom Styles

Two things for you today!

Thing the first:

We have not been able to finish and fully test the new site functionality that enables people to purchase accounts without a PayPal account. Instead of finishing it up an hour before the first sale is scheduled and crossing our fingers that it works, we've decided to push the sale off another week.

The new time of the Seed Account re-sale is Thursday, May 14th, 9PM EDT and again at Friday, May 15th, 9AM EDT. In total 200 accounts will be available.

Thing the second:

People with free accounts have probably noticed that a few days ago we took away the Advanced Customization area of the site. (The pages that let you make a custom style.) We had never intended for it to be available unless you paid, and having it on was an oversight on our part. After we turned it off, we got to hear a lot of really good comments from people and we reevaluated the original decision.

We've turned it back on, but gave free users a pretty low limit on the number of styles you can create (1 custom style, up to 5 layers). Short story: you can once again go back to customizing and importing styles from other sites. Sorry for the trouble!
sanders: (Default)

[personal profile] sanders 2009-05-07 07:36 am (UTC)(link)
Re: Advanced Customizations, I'm really glad to see a viable option for us free users. The only reason I ever bought a paid LJ account was being able to customize my layout, and I was super excited to be able to do so from my free account here and then sad that the option literally was gone overnight. I'm one of the few who couldn't care less about having more icons and frills, I just want my journal to look the way I want it to, so thank you, thank you, thank you.
sanders: (Default)

[personal profile] sanders 2009-05-07 08:00 am (UTC)(link)
I can't even imagine the discussion; I definitely appreciate y'all being willing to wade through it and come out with an option that is user friendly. I know that, for myself, I plan to switch to a paid DW account in the next few months, and I feel really good about that decision because of things like the responsiveness about the customization area, getting an actual, thoughtful response from staff, and seeing how (relatively) smoothly the launch went. It's heartening as a user to see that there is a quick response when an issue arises and that you all haven't hesitated to say "Oops, this went wrong." Thanks again.
owl: dreamwidth logo in clouds (dreamwidth)

[personal profile] owl 2009-05-07 08:30 am (UTC)(link)
I really hope this doesn't hurt the uptake of paid accounts. Are you planning at the minute that this should remain permanently for free users?
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:38 am (UTC)(link)
Yes, we are -- see here for our reasoning. :)
jeeps: (Default)

[personal profile] jeeps 2009-05-07 08:41 am (UTC)(link)
i have the same question and concern. though i think once the style system is finished and more extensive and polished, people will be much less likely to use advanced customisation anyway as opposed to the css editor in the general customisation area. which, if i'm not mistaken, is already available to free users.
dantean: A picture of Dante Alighieri (adrien brody)

[personal profile] dantean 2009-05-07 09:39 pm (UTC)(link)
I want to weigh in on this: I bought my livejournal paid account in 2004 and have renewed it faithfully every year since. I had a free account for around a year before that. I paid for my account for three reasons:
1) I hated, hated, hated the limited customisation, and wanted the good stuff so I could have a nice journal
2) The extra icons, poll-making ability, and other sundry perks ARE nice to have around and I wanted them
3) The biggest reason: I found I was spending A LOT of time on that site, hours a DAY, and decided that if a site really was going to be worth that much of my time they'd be worth $25 a year, too.

I wouldn't continue to pay for lj if all of the same reasons above aren't met. I don't have a huge enough problem with lj's policies that I won't pay for an account anymore, because I still use it for a lot of things and spend a lot of time on it.

Basically, I don't know if I want to pay for a dreamwidth account and a livejournal account unless both of them are really worth it to me. If I don't spend any time on dreamwidth, I don't really want to pay for the service. But if I end up spending more time here than on lj, I might just go for a paid account here and let my lj account go back to being free.

It all depends on how things go here and at lj.

tl;dr: for me, it's not just about the perks, but the site itself. So yes, if you guys are awesome enough, I might pay for an account and not just to get the unlimited customisation ability. :) I can of course only speak for myself.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:50 am (UTC)(link)
So to follow up on what [staff profile] mark said, everyone should encourage people to buy paid accounts so that we can continue to offer this feature. ;)

[personal profile] ex_antagonist554 2009-05-07 07:54 am (UTC)(link)
I know one user doesn't make all that much of a difference in the long run, but I can at least say that I intend to stay here and keep paying, this officially convinced me. :)
jame_alec: A young Magneto and Professor X looking at each other. Magneto has a snazzy hat on (Default)

[personal profile] jame_alec 2009-05-07 03:59 pm (UTC)(link)
Ditto that. The features of a paid account came in at a far second for me... I just really want to support the site.
sanders: (Default)

[personal profile] sanders 2009-05-07 08:05 am (UTC)(link)
I'm starting to wonder if you guys sleep. I just responded to Mark, and I do plan to move to a paid account before the year is out, and this is one of the reasons. You seem to be actually listening to users and responding in sane and helpful ways, and I'll definitely be encouraging people to support DW because of that.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 08:13 am (UTC)(link)
I have the worst case of Non-24-Hour Sleep-Wake Syndrome I've ever encountered anywhere -- my sleep/wake cycle runs over about anywhere between 36-48 hours -- so my 'day' does not concide with anyone else's definition of the word. :)
eidolon_bird: (Default)

[personal profile] eidolon_bird 2009-05-07 02:32 pm (UTC)(link)
You are the only person I have ever met who has even heard of non-24-hour sleep-wake syndrome.  I have more problems with delayed sleep phase syndrome, but given my penchant for 28+ hour days (when I'm not trying to twist my sleep schedule into something work-friendly, that is), I am at least familiar with the concept of non-24-hour schedules.

And in keeping with the topic of the post, thank you guys so much for adding in the advanced customization options to those of us with free accounts.  To be honest, the lack of customization as a free user greatly irritated me and was one of the biggest things keeping me from buying a paid account.  Now that I have more abilities as a free user and have seen how Dreamwidth responds to its customers, I am seriously considering upgrading when I receive my next paycheck. =D
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2009-05-07 07:39 pm (UTC)(link)
Back in my earlier days, I could hold myself to a 24-hour schedule if I tried really hard, as long as it was nightshift. Much of my personal work history can basically be explained by "every time I tried to hold down a 9-5 job, I quit before they could fire me for oversleeping all the time".

And we will cheerfully and happily take your money. ;) (Okay, okay, and bust our asses to give you kickass service for it. But you can feel free to imagine the little happy chairdance I do every time someone makes a payment. Because I totally do.)