Apr. 8th, 2009

denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
As we invite more and more people to come join our closed beta, we're seeing more and more people trying to import their journals from another LJ-based site!

This also means that wait times for the contents of your account to import may be longer, especially if you have more stuff in your account on that other site. We're also seeing some common problems, and so I thought I would make an entry to cover some of them:

1. If you'd like your imported entries to retain the same userpics they had on the other site, first go to the Beta page and set your account to a Premium Paid or Seed Account. This is temporary, and we'll reset them all before the end of closed beta; however, it will mean you have enough icon slots available. If you fail to do this before you run your import, your imported entries will not have the correct userpics. (This is a bug, and we're working on fixing it.)

2. The import page is only a temporary page. It will have a much, much better frontend by the time we launch to open beta, and it will be linked in appropriate places. Resolved! The importer is now here.

3. Currently, if you try to import multiple journals from the same site (two LJ journals, two IJ journals, etc) into a single Dreamwidth account, the importer will catch all of the entries from one journal, and only some or none of the entries from the other journal. (This is a bug, and we're working on fixing it.)

4. Currently, if you try to import multiple journals from different sites (an LJ journal and an IJ journal, etc) into a single Dreamwidth account, the imported comments may appear on the wrong entry. (This is a bug, and we're working on fixing it.)

5. The importer currently does not import your friends, either for your reading page or to populate your access filters. (This means that any custom-locked posts you made will be effectively private: the post will still be locked to the filter you used on the other site, but the filter will be empty, so no one can see it. To give people access to that entry, you'll need to re-add them to the filter on Dreamwidth.) This is an area of the importer that we haven't finished yet.

6. If you've ever used LiveJournal's tool that allows you to change the security of all of your entries at once, your import may not import all of your entries. This is due to a combination of the way that the mass-editing tool updates your entries and the way that the LiveJournal protocol returns information about your journal's entries. If you're affected by this, you can open up a support request (as described below) and as soon as we implement a workaround, we'll make sure to let you know.

7. A note: if you've used the Privacy tab of the Manage Settings page to set a default entry security level that's more restrictive than the security level on the entry you're importing from the other site, the entry will import using your Dreamwidth security level, not the security level on the other site. If you've set a default entry security level that's less restrictive than the security level on the entry you're importing, it will use the security on the other site's entry. (This may be a bit confusing, so, an example: if your default entry security on Dreamwidth is Private, and you import an entry that was Public on LJ, the entry posted to Dreamwidth will be Private. If your default entry security on Dreamwidth is Public, and you import an entry that was Private on LJ, the entry posted to Dreamwidth will be Private.) This is actually not a bug, it's a feature: if you want to, you can set your new entry security to Private, then run the importer, and all of your old entries will be imported as Private entries visible only to you, allowing you to keep your history while still offering a fresh start to your readers.

After reading all of this, if you're still having problems with your import -- if the jobs appear to be stuck or not moving after a full day, if you think the importer is not picking up entries or comments, or if you receive error messages (other than an error message about your userpics import failing -- if you get that, see #1), you can open a support request in the Importer category. This is the only thing we are using the support board for right now -- please continue to report other problems and/or feature requests in comments to [site community profile] dw_news or by contacting [personal profile] domtheknight.

If you open a support request for a problem with the importer, please give as much detail as you can about the problem you're experiencing: what you expected to happen, what actually happened, what seems to be missing, what error messages you're getting, or anything else that seems to be applicable. The more information you can give us, the faster [staff profile] mark can look into it for you.
Page generated Sep. 25th, 2017 11:59 pm
Powered by Dreamwidth Studios