denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! First off, I would like to heartily apologize for the delay in this update; September and October plagued me with a slew of annoying medical problems that have, among other things, prevented me from typing for a while. I'm still recovering from the emergency surgery to correct the latest one of them (I'm okay now, don't worry), but I took the first chance possible to get this written. (Meanwhile, if you're waiting for a response in a staff-only support category, I apologize, and will get back to you as quickly as I can!)

Behind the cut:

* Development
* Future Improvements
* Expanding Comment Threads Now a Standard Feature
* Accessibility Win: Comment Hierarchy
* New Entry Creation Page
* Privacy: small profile change
* Importing Problems
* Updates from our Volunteers

DW News: 21 October 2011 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! It's been an ... eventful few weeks, hasn't it? Welcome to those who are just joining us, from Google Plus and LiveJournal -- we hope you find Dreamwidth an excellent home. (This week we passed 100,000 personal accounts on the service, and over one million accounts total, which is very exciting news indeed.)

Behind the cut:

* Development
* Update on site problems
* Welcome to Dreamwidth!
* Paid Accounts
* Anonymous spam
* [site community profile] dw_codesharing
* Non-native-English celebration fest
* Request for brainstorming


DW update: 11 August 2011 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hey all -- I'm sorry about the radio silence for the past few weeks (I've torn my rotator cuff and dislocated my wrist, and have been on minimal-typing for a while). I was hoping things would improve enough for me to do a full update, but enough people have been asking that I'll at least do a quick-hits:

* Check out [personal profile] erika's first Code Tour for development news.

* For the rest of 2011, we're concentrating on Mission: Feature Development. August's hackathon is usability bugs, so if you've been thinking of diving into DW development, check out the usability Bugzilla keyword for a list of the bugs eligible for a points bounty.

* We're increasing the bounty on styles submitted to [site community profile] dreamscapes, to help recognize the fact that creating a style is far more involved than creating a theme.

* Speaking of, there are new styles available for your journal: Five AM is now live, and Crisped and Dusty Foot will be going live with the next code push.

* I've been working on the [site community profile] dw_suggestions backlog, and will be moving more things over to Bugzilla in the coming weeks, so if you haven't stopped by for a while to give your opinion, now's the time.

I will be back with a more detailed update as soon as I can type more reliably! In the meantime, if you're having problems, Support is standing by to help you.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! I hope that those of you here in North America who are experiencing the same heat wave that Dreamwidth HQ is experiencing have managed to figure out ways to stay cool enough. (It's been brutal. Thank goodness the shipping company finally managed to find our last air conditioner that they'd lost in transit.) And, for those of you in the southern hemisphere -- anybody want a house guest to come join you for the winter months? Really, all I need is a couch to sleep on and internet access...

*ahem* Okay, really, being serious now. Behind the cut, we will find:

* Development
* Code Push
* New Update Page
* Deleted Account Purging
* Feature Tour: Importing
* Themes, Themes, Themes

Dreamwidth Update, June 10 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello again, Dreamwidth! I know it's been ages since the last update, but since I'm sure you all don't care about the trials and travails that have been preventing me from getting it done, I shall simply apologize for the delay and move on. (They were trial-icious and travail-tactular, though.)

At any rate, here! Have an update! Behind the cut:

* Development
* Code Push
* Themes and Styles
* JQuery Beta
* It's Business, Baby
* Seed Account Sale Results
* Spam/Not Spam
* Invite Codes
* Community Marketplace
* And A Little ♥ To Finish It Off



DW Update, 26 May 2011 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
In about another 45 minutes -- 9PM EDT -- Dreamwidth will officially be two years old! (Let's hope that we manage to escape the Terrible Twos.)

The first round of the anniversary Seed Account sale will begin at 9PM EDT (GMT -4). 100 accounts will go on sale at that point. 100 more will go on sale at 3AM EDT; 100 more at 9AM EDT, and the final 100 will go on sale at 3PM EDT. The process is manual, so it may not be 9PM precisely on the dot, but it will be as close as we can get it. (Poor [staff profile] fu and I will be awake for at least the next 18 hours!)

We will not be making individual [site community profile] dw_news posts for each sale. (News posts cause umpty billion notification emails to get sent out, which delays notifications for everyone, which might interfere with people getting their recipts, etc, from the sale and cause them to stress out.) We will mention them on the Dreamwidth offsite status Twitter.

We have tested heavily, but as always, there may be problems in production that didn't appear in testing. If you run into problems while trying to buy a seed account:

* Don't panic! As long as you have a seed account in your cart, we will honor that cart, even if you get errors while checking out or have problems that prevent you from completing your order before the rest of the accounts sell out.

* Report problems to accounts@dreamwidth.org, or open a support request in the Account Payments category, and not to general support. If you do accidentally open a request in general support, our support team will make sure it gets to where it needs to go as quickly as possible, but Account Payments is your best option.

* Please be patient! To avoid confusion or accidentally giving out incorrect information, I will be the only person handling payment-related problems, and I will handle them in the order they come in.

If you have pre-bought Dreamwidth Points for the seed account sale, and you aren't able to buy one at any of the four times they go on sale -- I honestly don't know how fast they're going to sell out -- we will happily refund all or part of your purchase if you'd like. Wait a day or two (just for my sanity, please!) and open a support request in Account Payments, from the account that you used to purchase the points, letting me know what you'd like to do.

Meanwhile, if you buy a seed account and have existing paid time on the account you choose to upgrade, we will either transfer that paid time to another account, or convert it back to points for you to use as you'd like. This is a purely manual process -- we couldn't automate it in time -- so again, please be patient with me! Once you have confirmed that your account has been upgraded to a seed account, open a support request in the Account Payments category (bet you saw that coming) and let me know if you'd like to transfer the existing time or convert it to points (and if you want to transfer it, which account should receive it).

Also, while I've got you all here, I just have to say:

Happy second birthday, Dreamwidth! Two years ago when [staff profile] mark and I were sitting in my old apartment at this point, frantically trying to handle the last-minute details before we flipped the switch at 9PM and everyone started beating down the doors, we didn't dare to imagine that it would turn out this awesome. I am constantly thrilled, honored, and amazed at how wonderful this place has turned out, and it's all due to you guys and how much you all believe in us and in what we're building here.

If you're looking for more ways to celebrate the awesomeness that is Dreamwidth, [community profile] three_weeks_for_dw is running through to May 15.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! I hope everyone (in the Northern hemisphere) is enjoying the fact that spring has sprung (and everyone in the Southern hemisphere is ready for the winter!) Over here, I'm just incredibly thankful for the fact that I grew out of my spring allergies as I got older; [personal profile] sarah is not as lucky. (Neither is Eldest Cat, Gabe -- there is nothing in the world more pathetically adorable than a cat with the sniffles.)

We have a very full update this week, so on we go!

Behind the cut:

* Development
* Code Push/New Stuff
* Fixing Your Layout
* Imports
* Beta Features
* Seed Account sale
* Non-US Payments
* Finding Neat Stuff
* Great Community Rec-O-Matic: Round Two!

Dreamwidth Update, 21 April )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! I'd like to start this update by wishing my wife [personal profile] sarah a belated happy birthday (putting her on the spot in front of tens of thousands of people) -- her birthday was Saturday, and she had a very good one.

Anyway, we've got a full update this week, so on we go!

Behind the cut:

* Development
* Technical Debt
* Biz Update
* Seed Accounts
* Styles Class
* Invite Codes
* Antispam
* Our Support for LiveJournal
* Our Farewell to Inksome
* Sad News

Weekly Update: 6 April )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hullo, Dreamwidth! It's been a slow few weeks, and I haven't had much to update you on, but three weeks is a bit long to go without one of these news updates, so you'll get at least a brief walkthrough of what's going on in DW-ville. I even promise not to wax enthusiastic about our new kitten. (Who is TOTALLY ADORABLE OMG.)

it's also time to officially admit that I've been really lax on getting these updates out every week, and officially bow to necessity and say that from here on out these updates will be biweekly unless something really awesome is going on.

Behind the cut:

* Development
* Open Source Survey
* Help Japan
* Open Account Creation Results
* Paid Accounts
* Three Weeks for Dreamwidth

18 March )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello Dreamwidth! First off: thanks to everyone who gave me a hand with the internet hell problems last time; the escalated executive customer service team did finally get the issues resolved. Secondly, I wish to announce that after, oh, two months of living in this house, we have finally set up the office so it is no longer a bunch of random boxes with a slowly-falling-apart kitchen table being used as a temporary desk. (Now I have my good old folding card table being used as a desk. No, really, it's an improvement, I swear.)

So, I am here to bring you this week's Dreamwidth News, now from my once-more-hooked-up spiffy awesome 28" monitor. Hopefully this will mean less shoulder and neck strain now that I am not hunched over my laptop screen.

A reminder: this week is Dreamwidth open account creation week! From now until 28 February, creating an account won't require an invite code. So, if you have anyone you know who's been unable to find a DW invite, this is the week to create an account! Welcome to everyone who's joined us so far. We hope you'll like your new home.

...I totally would have finished this update yesterday, except I slept through it. Yes, all of yesterday. I don't want to talk about it.

Behind the cut:

* Development
* Suggestions Bug Bounty
* Design Poll
* Location, Location, Location
* Embeds
* Nifty Mood Theme Tool
* Comment Cleaning Redux
* Sad News

Weekly Update, 24 Feb 2011 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
People, I have to tell you this news, because it is the best news that has happened to me all year: I think (*knock wood*) that we finally have stable, reliable internet in our new location. This means that these updates may actually go back to being on time.

On a somewhat related note, and I do hate to do this, but: Does anyone reading this work for Speakeasy, now Megapath, and can provide me with contact information for corporate management? They were responsible for our six-week-long internet nightmare, in which the service worked (intermittently, even) for a total of six days before completely cutting out for the next six weeks despite multiple attempts to resolve the problem, and they have since failed to cancel the service at our old location, triple-billed us despite us having turned off auto-bill-pay, refused to issue a refund of that overbilling and of the credit on our account, billed us again despite having cancelled the service, and now charged us a termination fee for cancelling a service they were unable to provide. I have exhausted the possibilities of resolution with frontline customer service and am now attempting to get in contact with someone who has the authority to resolve this. I've already emailed their "executive customer service" mailbox and their board of directors, but if anyone has an inside contact, please PM me; thanks!

Turning to happier matters, behind the cut you will find:

* Development
* Code Push
* Adopt a FAQ Category!
* Volunteering
* Open Account Creation Week
* Changes to HTML/CSS Allowed in Comments
* The Ada Initiative

Weekly Update: 10 February 2011 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Dear Dreamwidth,

I know -- I never call, I never write. You're beginning to forget my name, aren't you? I'm so sorry about the delays on the updates. Our internet situation has been -- well, the less said about it, the better. There's a vague light at the end of the tunnel -- the DSL company swears they've figured out the cause of the problem ("the problem" being that the connection won't stay up for more than 15 minutes at a time), and we've allegedly scheduled an install with the Spawn of Satan, aka Comcast, to replace the DSL. If they ever get around to actually, you know, providing us service. (It's been two weeks since we started that process. I would think they'd be able to cough up an install date within two weeks, but apparently I would be wrong.)

Anyway, I've got hope that we might have functioning internet back sometime in the next week or two, and we can get back on a more regular schedule. (Believe me, I am this close to happening to someone if it doesn't get fixed.) I'll try to catch y'all up with the last month's worth of news, and then we can play the game of Let's See How Many Tries It Takes To Post This...

Update, 25 Jan )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Oh God, Dreamwidth, I do not even want to tell you what the last two weeks have consisted of in terms of moving. Much less in terms of internet access, the finding of. (I'll summarize: Our internet is not being installed for at least another week. And the cell phone company sold me the wrong wireless access point at first. And ... you get the picture. I'll save you the whining.)

But I am back now, or at least back long enough to write an update. (I've had to save the few minutes of access I've been able to get here and there for handling things like payment problems, etc, and it is nearly impossible to put together an update on the iPad.) So, onward to the summary of what's been going on lately while I was languishing in the depths of internetless moving hell.

...And then I have to deal with my email.

Behind the cut:

* Development
* December Promotion
* New Mailing Address
* Data Migration
* Design (and redesign)
* Project News
* Sad Project News
* Invite Code Distribution



Weekly update, 24 December )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hullo, Dreamwidth! And a quick thanks to [staff profile] fu for taking last week's update out of sequence -- [personal profile] sarah and I were closing on our new house and doing all the important grownup things. (I still do not know how they thought I was enough of a grownup to be allowed to buy a house.) I pause in our shaving-down of hardwood floors (long story) and painting of walls and removing of wallpaper and scrubbing of all the things to write you an update.

...It may be a little less coherent than usual. *g*

Behind the cut:

* Development
* Code Pushed
* Holiday Promo
* Email Delivery
* Community Awesomeness

Weekly Update, 2 December )
fu: Close-up of Fu, bringing a scoop of water to her mouth (Default)
[staff profile] fu
Hi Dreamwidth,

Don't worry, it's not December yet. I've switched slots with [staff profile] denise to give her time to settle into her new home (last I heard, she was settling in quite nicely :-)). That means that the first week of December will be [staff profile] denise's instead of mine. In fact, December will be all [staff profile] denise all the time -- exciting!


Keeping it brief because I'm caught up in some really intensive code cleanup, which I'll need to dive back into as soon as I'm done here. So this week let's talk about:

* code
* community

update, 2010 November 26 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Very very quick update this week, since we are closing on our house in ohmygod three days. (I've been keeping the paper bag for breathing into at hand!)

Behind the cut:

* Development
* December Paid-Time Promotion
* Construction Warning
* Code Pushed
* New Themes
* Community Awesomeness

Update )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
So, last week I predicted that by this week I'd be freaking out about the fact that someone thought [personal profile] sarah and I were grownups enough to let us buy a freaking house. I am happy to report that this freakout is continuing right on pace. Oh my God, the closing is in ten days.

We don't have to be out of our current place until the end of December, so the Dreamwidth payment and administrative address won't be changing until mid-December. We'll be sure to let you know when it does.

In this week's update, behind the cut, we have:

* Development
* Code Push
* DW via Newsreaders: A Poll
* Wayward Check Payment
* Community Awesomeness
* NaNoWriMo
* Holiday Promotion
* DW Merchandise

Weekly Update, 12 November )
fu: Close-up of Fu, bringing a scoop of water to her mouth (Default)
[staff profile] fu
Hi Dreamwidth,

I just got an oven, so I have been learning how to bake. So far I've made two batches of brownies; next I'll try to figure out bread. Wish more of you were here, so I could share!

This week's update contains:

* Code Tour
* Changes to Renames
* Data Migration, Code Pushes
* NaNo, NaBlo, and Treasure
* Polls

Weekly update, 2010-11-04 )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hello, Dreamwidth! This week I bring you personal news: my wife and I are buying a house. (It's a pretty awesome house.) This is going to mean a change in the address where you send check/money order payments and other DW-related mail, but I will update you all when that actually happens! (We need to figure out which post office is the most convenient, for PO box obtaining.)

In the meantime, here's this week's update on the news that isn't about my life. Behind the cut we have:

* Development
* V-Gifts
* Code Push
* Styles stuff
* Styles poll
* Accessibility needs survey
* NaNoWriMo
* DW Community

Update, 29 October )
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
Hi Dreamwidth! I'm sorry for missing last week's update -- at first I was waiting a bit so we could finalize some stuff, and then it was the weekend and fewer people read DW on the weekend, and then I just said, eh, screw it, I'll wait until it's time for the next week's update. So, y'all get me now.

Behind the cut:

* Development
* Feature Design
* Code Push
* Icon Keyword Renames
* Stats!
* Sad News
* DW Community News

Weekly Update: 21 October )