Apr. 30th, 2011

denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise
In about another 45 minutes -- 9PM EDT -- Dreamwidth will officially be two years old! (Let's hope that we manage to escape the Terrible Twos.)

The first round of the anniversary Seed Account sale will begin at 9PM EDT (GMT -4). 100 accounts will go on sale at that point. 100 more will go on sale at 3AM EDT; 100 more at 9AM EDT, and the final 100 will go on sale at 3PM EDT. The process is manual, so it may not be 9PM precisely on the dot, but it will be as close as we can get it. (Poor [staff profile] fu and I will be awake for at least the next 18 hours!)

We will not be making individual [site community profile] dw_news posts for each sale. (News posts cause umpty billion notification emails to get sent out, which delays notifications for everyone, which might interfere with people getting their recipts, etc, from the sale and cause them to stress out.) We will mention them on the Dreamwidth offsite status Twitter.

We have tested heavily, but as always, there may be problems in production that didn't appear in testing. If you run into problems while trying to buy a seed account:

* Don't panic! As long as you have a seed account in your cart, we will honor that cart, even if you get errors while checking out or have problems that prevent you from completing your order before the rest of the accounts sell out.

* Report problems to accounts@dreamwidth.org, or open a support request in the Account Payments category, and not to general support. If you do accidentally open a request in general support, our support team will make sure it gets to where it needs to go as quickly as possible, but Account Payments is your best option.

* Please be patient! To avoid confusion or accidentally giving out incorrect information, I will be the only person handling payment-related problems, and I will handle them in the order they come in.

If you have pre-bought Dreamwidth Points for the seed account sale, and you aren't able to buy one at any of the four times they go on sale -- I honestly don't know how fast they're going to sell out -- we will happily refund all or part of your purchase if you'd like. Wait a day or two (just for my sanity, please!) and open a support request in Account Payments, from the account that you used to purchase the points, letting me know what you'd like to do.

Meanwhile, if you buy a seed account and have existing paid time on the account you choose to upgrade, we will either transfer that paid time to another account, or convert it back to points for you to use as you'd like. This is a purely manual process -- we couldn't automate it in time -- so again, please be patient with me! Once you have confirmed that your account has been upgraded to a seed account, open a support request in the Account Payments category (bet you saw that coming) and let me know if you'd like to transfer the existing time or convert it to points (and if you want to transfer it, which account should receive it).

Also, while I've got you all here, I just have to say:

Happy second birthday, Dreamwidth! Two years ago when [staff profile] mark and I were sitting in my old apartment at this point, frantically trying to handle the last-minute details before we flipped the switch at 9PM and everyone started beating down the doors, we didn't dare to imagine that it would turn out this awesome. I am constantly thrilled, honored, and amazed at how wonderful this place has turned out, and it's all due to you guys and how much you all believe in us and in what we're building here.

If you're looking for more ways to celebrate the awesomeness that is Dreamwidth, [community profile] three_weeks_for_dw is running through to May 15.