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Weekly update: 10 February 2011
Feb. 10th, 2011 01:10 am![[staff profile]](http://www.dreamwidth.org/img/silk/identity/user_staff.png){kind=small}
denisePeople, I have to tell you this news, because it is the best news that has happened to me all year: I think (*knock wood*) that we finally have stable, reliable internet in our new location. This means that these updates may actually go back to being on time.
On a somewhat related note, and I do hate to do this, but: Does anyone reading this work for Speakeasy, now Megapath, and can provide me with contact information for corporate management? They were responsible for our six-week-long internet nightmare, in which the service worked (intermittently, even) for a total of six days before completely cutting out for the next six weeks despite multiple attempts to resolve the problem, and they have since failed to cancel the service at our old location, triple-billed us despite us having turned off auto-bill-pay, refused to issue a refund of that overbilling and of the credit on our account, billed us again despite having cancelled the service, and now charged us a termination fee for cancelling a service they were unable to provide. I have exhausted the possibilities of resolution with frontline customer service and am now attempting to get in contact with someone who has the authority to resolve this. I've already emailed their "executive customer service" mailbox and their board of directors, but if anyone has an inside contact, please PM me; thanks!
Turning to happier matters, behind the cut you will find:
* Development
* Code Push
* Adopt a FAQ Category!
* Volunteering
* Open Account Creation Week
* Changes to HTML/CSS Allowed in Comments
* The Ada Initiative
( Weekly Update: 10 February 2011 )
On a somewhat related note, and I do hate to do this, but: Does anyone reading this work for Speakeasy, now Megapath, and can provide me with contact information for corporate management? They were responsible for our six-week-long internet nightmare, in which the service worked (intermittently, even) for a total of six days before completely cutting out for the next six weeks despite multiple attempts to resolve the problem, and they have since failed to cancel the service at our old location, triple-billed us despite us having turned off auto-bill-pay, refused to issue a refund of that overbilling and of the credit on our account, billed us again despite having cancelled the service, and now charged us a termination fee for cancelling a service they were unable to provide. I have exhausted the possibilities of resolution with frontline customer service and am now attempting to get in contact with someone who has the authority to resolve this. I've already emailed their "executive customer service" mailbox and their board of directors, but if anyone has an inside contact, please PM me; thanks!
Turning to happier matters, behind the cut you will find:
* Development
* Code Push
* Adopt a FAQ Category!
* Volunteering
* Open Account Creation Week
* Changes to HTML/CSS Allowed in Comments
* The Ada Initiative
( Weekly Update: 10 February 2011 )