mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_news2010-01-14 10:16 am

Account security and important notes

Over the past few days, Dreamwidth has come under attack by a group of trolls with ties to several hate speech organizations. These people are attempting to disrupt our business through a number of methods unless we acquiesce to their demands. Unfortunately they are threatening and harassing not only us, but many of our volunteers and contributors as well.

The chief methods being used at the moment are false accusations to our merchant processor and our upstream provider that we host child pornography. We do not. Our Terms of Service prohibits all illegal material, and any reports of such material can be made to our Terms of Service team. They've also threatened to highlight legally protected speech in an attempt to stir up a moral panic against our business. We are working with our upstream providers to make sure they're aware of these allegations as well.

As part of this organized campaign of harassment, there have been instances reported to us of phishing attempts: setting up sites that look like Dreamwidth in order to obtain users' passwords. To protect yourselves, please make absolutely certain that you are only logging in at by typing the address into your browser's bar directly. Do not log in via any link sent to you in email, no matter how much it looks like it might come from Dreamwidth.

We have been, and will continue to, do everything we can to ensure steady and uninterrupted service throughout the current situation, but please bear with us if we experience any rocky periods. If anything happens, we will update our @dreamwidth Twitter account with status information as soon as possible.

We want you guys to know that we're incredibly thankful for our community, contributors, and everyone who takes the time to create with us. We'll be doing everything we can to make sure you guys can keep building the kind of community that makes all of this worth it.
ordinarygirl: (FI SAYS DIAF!)

[personal profile] ordinarygirl 2010-01-13 11:33 pm (UTC)(link)
God, I can't believe some people. -_-

On the bright side, I am so very glad that I have signed up with you guys, as I know you will handle this professionally and morally, without any of the fear or unreasonableness or witch hunting that LiveJournal perpetrated.

You have my support in whatever way I can provide it. :)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2010-01-14 12:01 am (UTC)(link)
Thanks -- we're on it, and I think the best thing to do right now would be to make a donation to an organization like Doctors Without Borders or some other group that's working to provide earthquake relief in Haiti, in order to increase the positive karma in the world.

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seticat: (Default)

[personal profile] seticat 2010-01-13 11:35 pm (UTC)(link)
Thank you for the heads up on this. The nastiness of some folks still amazes me.
glitch: Patrick Stump (I don't think that goes there;)

[personal profile] glitch 2010-01-13 11:36 pm (UTC)(link)
Oh, wow... That sounds like a mess. I hope it all turns out well -- and quickly.
ext_13467: (face your manga)

[identity profile] 2010-01-13 11:38 pm (UTC)(link)
You have my support too, and like [personal profile] ordinarygirl, I would like to do what I can to help.

[personal profile] xaea 2010-01-13 11:38 pm (UTC)(link)
Wow. That is so incredibly lame.

You have my 100% support. I promise I won't even complain if service temporarily goes down because of all of this.

You guys ROCK. ♥
lynnenne: (Default)

[personal profile] lynnenne 2010-01-13 11:38 pm (UTC)(link)
Is it, or
archangelbeth: An anthropomorphic feline face, with feathered wing ears, and glasses, in shades of gray. (Default)

[personal profile] archangelbeth 2010-01-13 11:39 pm (UTC)(link) gets me to a good page.

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karayan: Amatsuki: Bonten (A different kind of salvation army.)

[personal profile] karayan 2010-01-13 11:38 pm (UTC)(link)
Thanks for letting us know. It sucks that you guys have to go through this, but on the bright side, if you're attracting ire from the sort of people who'd do this kind of thing, you must be doing something right. (Small comfort, but optimism never hurts!)
archangelbeth: An anthropomorphic feline face, with feathered wing ears, and glasses, in shades of gray. (Default)

[personal profile] archangelbeth 2010-01-13 11:38 pm (UTC)(link)
Is there any way that users could help? Testimonies to lack of your moral degeneratude? (...that is so not a word.)

[personal profile] merlinpendragon 2010-01-14 03:17 am (UTC)(link)
I think what you were reaching for was the phrase "testimonies to your lack of moral turpitude" - but that's just a guess.

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calanor: Dan (Default)

[personal profile] calanor 2010-01-13 11:39 pm (UTC)(link)
Some people have too much time on their hands...

Do you need someone to bring in a load of Tums??? Or Mylanta???
shanaqui: Jimmy from Supernatural letting Castiel possess him. ((CastielJimmy) I let you in)

[personal profile] shanaqui 2010-01-13 11:40 pm (UTC)(link)
I trust you guys to handle this and handle it well. As a gesture of my support, I'm renewing the paid accounts I have here. ♥
ilyena_sylph: picture of Labyrinth!faerie with 'careful, i bite' as text (Default)

[personal profile] ilyena_sylph 2010-01-13 11:41 pm (UTC)(link)
What about logging in via your own journal's signed-out version?

Is that safe?

Sorry, but I never come to the main page.
highlyeccentric: Me (portrait by Scarlet Bennet) (Not impressed)

[personal profile] highlyeccentric 2010-01-14 12:01 am (UTC)(link)
That's my personal tactic - I'm no security whiz, but it seems like the safest option to me.

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dragonfly: (it can't be)

[personal profile] dragonfly 2010-01-13 11:41 pm (UTC)(link)
Please let us know if there's any way we can help.
baconface: (Default)

[personal profile] baconface 2010-01-13 11:41 pm (UTC)(link)

You have my boundless love and support. I should send you guys late holiday cards or something, you amazing human beings, you.
redwolf: (tank girl)

(frozen comment)

[personal profile] redwolf 2010-01-13 11:41 pm (UTC)(link)
Kudos for standing up to the scum.

When these idiots hit LJ, they attacked heaps of innocent parties (which the morons at LJ shutdown without checking) and not only completely ignored the paedophiles, but their actions drove the real paedophiles further underground making it harder to law enforcement to deal with them.

These people are foaming vigilantes. They are not affiliated with any law enforcement agency and have a history of hindering law enforcement activity with their stupidity. They have no training and firmly believe that if you disagree with them, then you must be a paedophile.

The only way to handle with these idiots is to get as much information as possible on them and forward it to the police and FBI. Publicly embarrassing them certainly wouldn't go astray either.
azurelunatic: Dreamwidth and LiveJournal logos, captioned "make love not war" (dw lj otp)

(frozen comment)

[personal profile] azurelunatic 2010-01-14 12:01 am (UTC)(link)
You, um, are aware that [staff profile] denise was employed at LJ during May/June 2007, right? Though I have every faith that a number of the horrible decisions were indeed made by a genuine blithering idiot (and that D was a bastion of sanity&reason throughout).

("the morons at LJ" is just a bit of a broad brush, perhaps unintentionally so.)

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helens78: A man in a leather jacket, seated on the ground, looks up hopefully. (Default)

[personal profile] helens78 2010-01-13 11:44 pm (UTC)(link)
Blech! Let us know if there's anything we-the-userbase can do; thanks for keeping us posted!
silmaril: (Default)

[personal profile] silmaril 2010-01-14 03:40 pm (UTC)(link)
Exactly, this. I'll go check if it's time for me to renew yet.
elizaria: generation kill text foxtrot.uniform.charlie.kilo (gen.kill- f.u.c.k.)

[personal profile] elizaria 2010-01-13 11:45 pm (UTC)(link)
Well that sucks. And what [personal profile] ordinarygirl and [personal profile] redwolf said.
archersangel: (hit)

[personal profile] archersangel 2010-01-13 11:45 pm (UTC)(link)
there are no words for people like that
auntbijou: (Thank You!!)

[personal profile] auntbijou 2010-01-13 11:46 pm (UTC)(link)
Thanks for being the completely awesome folks that you are, and not dancing to the tune of the trolls like LJ did. We'll hold tight with you!
ladyqkat: Distracted icon by msdollie (Default)

[personal profile] ladyqkat 2010-01-14 12:30 am (UTC)(link)
I think the fact that [staff profile] denise worked at LJ during the attack over there made her cognizant of the tactics being used. Once burned, twice shy.
amadi: A bouquet of dark purple roses (Default)

[personal profile] amadi 2010-01-13 11:47 pm (UTC)(link)
How about naming names? Who are these troll and haters?
zvi: self-portrait: short, fat, black dyke in bunny slippers (Default)

[personal profile] zvi 2010-01-13 11:52 pm (UTC)(link)
It's actually not a good idea to name the names in this sort of attack. The people doing it are in part doing it for lolz and notoriety, so the less you talk about it and the less specific you are about it, the less they get out of it.

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inalasahl: a firefly (firefly)

[personal profile] inalasahl 2010-01-13 11:48 pm (UTC)(link)
Thank you for letting us know.
ai: (aa! ema ˟ I BELIEVE IN YOU)

[personal profile] ai 2010-01-13 11:48 pm (UTC)(link)
Thank you for giving us a heads up about this. If you have a testimonials page set up or anything where users can submit their opinion of the site, I would love to have the link. Even if it's offsite :)
jumpuphigh: Linus (from "Charlie Brown") dressed as The Comedian (from "The Watchmen") (Comedian)

I dub this Stupid People Week

[personal profile] jumpuphigh 2010-01-13 11:49 pm (UTC)(link)
I ditto many of the comments above. Tell us what to do. We are powerful.
dorkpie: ([icarly] freddie: to battle!)

Re: I dub this Stupid People Week

[personal profile] dorkpie 2010-01-14 02:23 am (UTC)(link)
I think I saw this said at 4chan sometime during the Dusty the cat incident ._.
mommy: Pixie; Uncanny X-Men (Fairy wings and magic rings.)

[personal profile] mommy 2010-01-13 11:50 pm (UTC)(link)
Thank you for letting your userbase know about this. I hope you can get this resolved quickly and without too many headaches.
geminianeyes: Cute sisters from PW as kids (Default)

[personal profile] geminianeyes 2010-01-15 03:06 am (UTC)(link)
Ditto this. Thanks, Dreamwidth.

[personal profile] nikolasco 2010-01-13 11:52 pm (UTC)(link)
Even better than typing the URL is using a bookmark. The overwhelming majority of mis-typed versions of "" are available for registration and could be used for phishing.
isaacsapphire: Black haired anime style boy (Default)

[personal profile] isaacsapphire 2010-01-14 07:19 am (UTC)(link)
Perhaps in the future buying up these URLs and making them redirect to the main site would be a good idea, assuming the cost is reasonable.

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aquaeri: My nose is being washed by my cat (HHGttG)

[personal profile] aquaeri 2010-01-13 11:52 pm (UTC)(link)
Part of the reason I switched to DW was that I knew you guys weren't just going to start banning users willy-nilly when this kind of shit hit. Thank you for staying true to DW.

And if you need Pan-Galactic Gargle Blasters to destress afterwards, I'd be happy to send a virtual one your way.
baggyeyes: Princess Leia (The Dark Knight)

[personal profile] baggyeyes 2010-01-14 02:47 am (UTC)(link)
I just love the fact you suggested a Pan-Galactic Gargle Blaster.

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